Your privacy is important to us and we take the responsibility of handling your personal information seriously. Our Privacy Policy describes in detail how we collect and handle your personal information, who we exchange your information with, how you can access and correct your information and how you can make privacy complaints.
This Privacy Policy applies to the services offered by Face Medigroup and related entities (Face Medigroup).
Statement of Confinement
Face Medigroup is committed to protecting your privacy and any personal information we collect. We comply with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
We are committed to safeguarding personal privacy. We recognise that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Face Medigroup will only collect and use personal information as set out below.
For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and / or credit card details, other identification details, payment history, treatment details, before and after photographs and other sensitive information.
Collecting Personal Information
Face Medigroup will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client.
We collect personal information primarily to enable us to provide clients with our services. We may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
You don’t need to identify yourself when you deal with us (e.g. to find out more about treatments or products) however in certain situations we will only deal with individuals who have identified themselves to us.
When a treatment or product is purchased personal information will be requested in order to provide the requested treatment or product, provide updated information, and advise of other treatments and products available at our clinics, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Face Medigroup being unable to provide services or products to you.
Personal information is collected directly from clients or potential future clients when they personally complete and submit a client form and consent form to become a client of Face Medigroup Group. This can be done in person at one of our clinics.
Collecting Sensitive Information
For the purposes of this Privacy Policy sensitive information means the information a client has disclosed to us about their physical and mental health and well-being.
Sensitive information will only ever be used for providing services to clients. Such information will not be used or disclosed for any other purposes without consent, except in cases when disclosure may be required by law or is necessary to protect the rights or property of Face Medigroup Australia, any Face Medigroup Australia group company, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.
Use of Tracking Technologies
We use tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Face Medigroup to monitor the Face Medigroup website, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Face Medigroup website.
Using and Disclosing Your Personal Information
Personal Information will be used for the following primary purpose:
  • To fulfil obligations pursuant to a client’s request for, and Face Medigroup agreement to provide, services, products and / or any other agreement between him / her and Face Medigroup
  • To render services to the client;
  • To provide information about products, services and / or special offers;
  • To obtain opinions or comments about products and / or services from members;
  • To record statistical data for marketing analysis from clients.
We may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of client lists and /  or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes.
Face Medigroup recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Face Medigroup Australia, any Face Medigroup Australia group company, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Contact by Face Medigroup
Face Medigroup does not send advertising information without obtaining prior consent. If an individual receives communications from us which they do not wish to receive, they may remove their name from the marketing database by contacting us through the contact page on the website, or unsubscribing from the marketing material (where available).
Individuals’ Right of Access
Individuals have the right to review personal and / or sensitive information that may be recorded on the Face Medigroup database. Information may be reviewed by submitting a written request for such access to your local clinic, or submitting a request through the Contact Us page on this website.
A request may be made to delete or amend personal and / or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons, which includes but is not limited to the proper maintenance of medical and health records. Deletion or amendment of information may result in us being unable to sell products directly and / or provide certain services including after sales services to you.
Storage and Security of Personal and or Sensitive Information
We take all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, including on servers located in the United States, or in locked areas if in hard copy format: these are protected in controlled facilities. Face Medigroup employees and data processors are obliged to respect the confidentiality of any personal and / or sensitive information held by us. Face Medigroup only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need or we are no longer required by law to keep, wherever possible.
Links to Other Websites
We may provide links to websites outside of our site. These linked sites are not under the control of Face Medigroup, and Face Medigroup are not responsible for the conduct of companies linked to the Face Medigroup website, or for the performance or otherwise of any content and / or software contained in such external websites.
Problems, Queries or Complaints
For further information regarding this Privacy Policy or to make a complaint about the steps taken by us to protect your personal information or privacy, please contact us via the Contact Us page on the website. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner 
Phone: 1300 363 992 
Post: GPO Box 5218, Sydney NSW 2001 
Online Form: (Privacy Complaint Form).
Face Medigroup reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.