We understand that life moves fast and things might arise which may require you to reschedule or cancel your appointment with us. While we do understand this, it's also important for us to have fair availability for our clients. A cancelled appointment, or a no-show means we couldn't treat someone else who needed it also.
This can be the unpleasant part of our business and we made very conscious decision not to disadvantage those that do the right thing regularly by building the cost of no-shows into the price of treatments - that's not fair! So we designed a policy which we believe is fair to allow us to work with clients who are unable to adhere to the policy.
We strive to be the happy place for your face every day, and running a service business where people have to book well in advance isn't always easy. We also promise to be fair, so you'll notice our policy becomes more stringent if you fail to adhere to it more than once.