We're so thankful that you've entrusted us on your skin journey. Your time is important, and so is ours.
We understand that life moves fast and things might arise which may require you to reschedule or cancel your appointment. While we do understand this, it's also important for us to have fair availability for all of our clients. A cancelled appointment, or a no-show often means we couldn't treat someone else who could have had that appointment.
This can be the unpleasant part of our business and we made very conscious decision not to disadvantage those that do the right thing regularly by building the cost of no-shows into the price of treatments - that's not fair! So we designed a policy which we believe is fair for everyone.
We strive to be the happy place for your face every day, and running a service business where people have to book well in advance isn't always easy.